Last updated August 29, 2026
Refund Policy
MOTIQ buys capacity from external AI providers when you start generation. This policy explains when a subscription payment can and cannot be refunded.
Before credits are used
If you subscribed by mistake and have not used any plan credit or submitted any generation job, email betoxf18@gmail.com within seven days of the charge. We will review the account and, when eligible, return the subscription payment to the original payment method. Duplicate charges and confirmed unauthorized charges will be investigated promptly.
After generation starts
Once any plan credit is used or a generation job is submitted, the current subscription payment is non-refundable because MOTIQ may already have paid a non-recoverable provider cost. This applies even if you later decide not to publish or use the generated output. Exceptions required by applicable law remain available.
Cancellation and failed output
Canceling stops the next renewal and does not refund the current paid period. If a provider fails before delivering usable output, MOTIQ normally restores the reserved credits so you can retry. A service interruption is not a cash refund when the credits were restored and remain available.
How to request help
Email betoxf18@gmail.com from the address on your MOTIQ account and include the charge date and a short description. Do not send full card numbers or security codes. We aim to acknowledge billing requests within two business days.